Terms & Conditions


SHIPPING

Once placed, your order will be processed between 2 and 3 business days, not including weekends and holidays.  

We use the United States Postal Service for all of our domestic deliveries. Once we deliver the merchandise to the carrier, the risk of loss is assumed by the customer.  

Deliveries to the U.S. mainland from Hawaiʻi take between 3 and 5 business days. Deliveries to Asia typically take 7 to 10 business days. Deliveries to the EU can take up to three weeks. 

For international orders, we use DHL.

 

RETURNS & EXCHANGES

Our items are ALL SALES FINAL. If an order is placed by mistake, and the item is not shipped please email us at sunsetprovisions@kaimana.com so we may assist further. We do not accept order cancellations after 24 hours of placing your order. If you are unsatisfied with your item, or would like to request an order cancellation or return, please email us at sunsetprovisions@kaimana.com. Be sure to include your name and order number, and a member of our staff will be in touch to notify you if we will be able to accept the special request.

*Please make sure to email sunsetprovisions@kaimana.com before returning or exchanging items. We cannot guarantee that we will receive a return or exchange without prior communication and confirmation.